Strategic I.T. for Today’s Culture of “Intelligent Technology”
Belston Technologies is Austin’s first Strategic Services Provider — the next evolution of a Managed Services company. Recently CRN heralded the “Rise of the Strategic Provider” and underscored the timeliness of our strategy to optimize the way our clients leverage technology and build long-term value.
The New I.T.
I.T. is moving beyond “Information Technology” toward “Intelligent Technology.” Today’s I.T. outsourcers and VARs must have the technical expertise to offer a transformational I.T. strategy rather than a merely functional one. Intelligent Technology meets a client’s specific needs, offers a clear competitive edge and leverages industry best practices to deliver secure, reliable and flexible solutions that continually adjust to rapidly evolving business needs and technology changes.
In addition to a strong technical competency, the strategic service strategy must be customer-centric and collaborative. As I.T. providers invest the time to understand clients’ business culture, infrastructure and goals, they can build a customized program with the right technology to address today’s goals, as well as tomorrow’s.
Traditional Managed Service Providers have relied on “one size” or “pre-packaged” I.T. offerings, but the new Strategic Service Providers build an ever-growing knowledge and solutions base to offer clients a flexible and customized I.T. experience:
1. During the selection process – An independent SSP can create a strategic I.T. plan based on each client’s business objectives, proposing services to reduce costs, improve competitive posture and drive organizational efficiency.
2. By leveraging a customized technology portfolio – Designing an Intelligent Technology program through an SSP allows businesses to integrate effective solutions, such as Cloud services, with communications providers, software and hardware in order to streamline I.T. cost and boost productivity.
3. Throughout the monitoring and management process – An SSP’s proactive 24x7x365 approach to I.T. management – remotely or on-site – ensures greater security and availability and less downtime. As the single point of contact for addressing I.T. concerns as they arise, an SSP will establish custom service level agreements and manage all issues to resolution.